Terms and conditions

1. Terms scope and validity

1.1. Current terms apply to the customer after making a purchase from Swiss Trading OÜ-s online store www.finefood.ee (Swiss Trading OÜ registration code 14947401, address Reinvaldi tn 3-8, Tallinn).

1.2. Parties shall be guided by these Terms, the price list and the current legislation of the Estonian Republic in their mutual relations. 

2. Purchase agreement coming into force

2.1. The purchase agreement of ordered products is considered concluded after the order is finalised by the customer and the order confirmation is sent by Swiss Trading. 

3. The prices of products and services

3.1. The prices shown by the products are displayed in euros (€) and include VAT.

3.2. Swiss Trading OÜ has the right to make product price corrections informing customers about it on its website with the new price.

3.3. In case the price is not available or is €0,00, the correct price for the product is missing from our database and we ask you to contact us by phone or by e-mail to specify it. The corresponding order will be corrected and the order confirmation will be sent as soon as possible.

4. Goods receipt and payment:

4.1. Possible payment methods and shipping possibilities:

• The order will be sent by Postal services  to the address supplied previously.. The order must be prepaid 100% with a bank link , bank transfer or credit card.

NB! When using a bank link for payment, be sure to press the “Tagasi kaupmehe juurde” link after payment. Otherwise the order information will not reach us, and the fullfillment of the order could take some time.

5. Availability of goods

5.1. The availability of a product is described next to the specific product. The details on finefood.ee website are supplemented when possible. Due to the time delay and possible inaccuracies between the database and the real finefood.ee  and our suppliers stock, the Swiss Trading OÜ cannot guarantee the availability of products. In such cases the Swiss Trading OÜ will immediately inform the customer and the further completion of the order will be settled according to the customers wishes and the possobiloties of the Swiss Trading OÜ.

6. Rights to withdraw the order by the customer

6.1. The customer has the right to withdraw the concluded purchase agreement 14 days after the goods have been received by the customer.

6.2. To withdraw the agreement the customer must make a corresponding statement to the Swiss Trading OÜ and return the received products.

6.3. If the returnable product is used, without its original package, damaged or without tags the customer is obliged to compensate for the decrease in the value of the product.

6.4. If the condition of the returnable product has degraded, and it is degraded because of its unpurposeful usage, the customer must compensate the decrease in value.

6.5. Goods that have been ordered to fit specific personal requierments are not returnable.

6.6. If the customer wishes to withdraw the order, Swiss Trading OÜ will return ones money as soon as possible, but not later than 14 days from the withdrawal and the provision of ones bank account number.

6.7. The customer must pay the returning of goods.

7. Rights to withdraw the order by Swiss Trading OÜ

7.1. Swiss Trading OÜ has the right to withdraw the order, if the customer has not paid for the order on time, or the corresponding product has become exhauste.

7.2. Swiss Trading OÜ keeps the ordered products in stock for 30 days after informing the customer of the bundled order. Customers money, of which the handling- and storage fees are deducted, will be paid back on the basis of ones statement.

8. Complaints

8.1. Swiss Trading OÜ will give a complaints term for the ordered products as provided by law.
8.2. Complaints term is valid only to products with receipts.
8.3. Complaints term does not apply if the defect is due to the unpurposeful use of the product or normal aging.
8.4. Products marked with “defect”, “repaired”, “used”, “saleoff” or “sample” is not valid for a complaint term, if the fault has been described before the purchase.

9. Retention of title

9.1. Until the customer has paid the full price for the product, it remains to be the property of Swiss Trading OÜ 

10. Collection and use of customer information

10.1. Swiss Trading OÜ will not release customer information to third parties except transport services for delivering products to customers.

10.2. Swiss Trading OÜ will use customer information for sending advertisements and other information only if the customer has wished so.

11. Changes in the ordering terms and pricelist

11.1. Swiss Trading OÜ  has the right to change and improve these ordering terms and pricelist.

11.2. Information about the changes will be available on Swiss Trading OÜ website www.finefood.ee The changes in the pricelist will take effect immediately after they are made.

11.3. If the order is finalized before the changes, the previous pricelist and terms are applied to that order.

12. Disputes

12.1. On the basis of these terms the supervisory competence belongs to the Consumer Disputes Committee (CDC). For further information call the 5555 2343

12.2. Customer has the right to file a comlpaint to the Consumer Disputes Committee or through the European Commissions Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.

13. Final provisions

13.1. These ordering terms and the purchase agreement are regulated by the Estonian Republic law.

13.2.If some of these provisions are trivial, they will not affect the rest of these ordering terms or the validity of the purchase agreement. The trivial provision will be replaced with a provision that is legally and economically the most similar and provided by law.

After purchase, the terms & conditions will be available at http://www.finefood.ee